OTS360 – Terms & Conditions

Effective date 6/7/25

1. Program Overview The OTS360 program includes full access to the OTS360 system, white-glove onboarding, and unlimited Zoom support. This plan provides clients with access to our proprietary business automation suite and support resources as outlined in their selected package.

2. Billing & Subscription Your subscription is billed on a recurring monthly basis according to the terms of your selected package. This is an ongoing agreement with no long-term contract.

A minimum of 30 days’ written notice is required to cancel your subscription. Cancellations must be submitted in writing to [email protected].

If cancellation is requested mid-billing cycle, the cancellation will take effect 30 calendar days from your next scheduled billing date, not the request date. Access to the platform and services will remain active during this notice period, and no pro-rated refunds will be issued.

3. Refund Policy Due to the digital and customized nature of the services provided, all payments are non-refundable. Your access begins immediately upon payment, and all tools, campaigns, and onboarding begin promptly.

4. Eligibility & Fair Use This plan is intended for use by one individual business owner across up to two brands that they fully own. Additional businesses or brands require an upgrade or paid add-on. Abuse of system resources, features, or onboarding support may result in account suspension.

5. Platform Access & Services OTS360 provides access to a fully integrated suite of business tools including CRM, marketing automation, funnel and website builders, calendar scheduling, and client communication features. OTS360 does not guarantee specific business outcomes or revenue results.

6. Terms Modifications OTS360 reserves the right to modify these terms at any time. Updated terms will be posted on this site. Continued use of the platform after changes constitutes acceptance of the new terms.

7. Contact & Support For questions, billing concerns, or account support, please contact us at: [email protected]

8. Data & Privacy OTS360 values your privacy. All data entered into the system is stored securely and used solely to provide services related to your account. We do not sell, rent, or share your data with third parties. You are responsible for maintaining the confidentiality of your account credentials and ensuring authorized use.

9. Prohibited Use You agree not to use OTS360 for any unlawful, abusive, or unethical activity. This includes but is not limited to sending spam, misusing lead data, violating privacy laws, or impersonating another business. Violations may result in immediate suspension or termination without refund.

10. Service Availability We strive for uninterrupted access to OTS360. However, planned maintenance or unexpected downtime may occur. We will always attempt to provide prior notice when possible and work to restore service quickly if issues arise.

11. Payment Failures If your payment method fails or your account becomes past due, your access to the platform may be suspended. Continued non-payment may result in account termination and permanent loss of data after 30 days.

12. Client Responsibility OTS360 provides the tools, systems, and support you need—but your business results are your responsibility. No specific income, leads, or growth is guaranteed. Success depends on how you use the tools provided.

13. Intellectual Property All branding, templates, training materials, workflows, and platform components remain the sole intellectual property of OTS360. Clients are granted a limited, non-transferable license to use these tools during their active subscription. Any reproduction, resale, or unauthorized distribution is strictly prohibited.

14. Limitation of Liability OTS360 is not liable for any indirect, incidental, or consequential damages arising from the use—or inability to use—the platform. You agree that your total possible claim against OTS360 will not exceed the amount paid in the last 30 days of service.

15. Governing Law These Terms & Conditions shall be governed and interpreted in accordance with the laws of the State of Florida. Any disputes will be handled through binding arbitration in Lee County, Florida.

16. Use of AI & Automation Tools OTS360 may include AI-driven features designed to assist with lead generation, appointment booking, customer support, and other automations. These tools operate based on user input, behavior tags, and preset workflows. Users are responsible for reviewing and ensuring that all automated communication complies with applicable laws and best practices. OTS360 is not liable for misuse or misinterpretation of AI-generated content or actions.

17. Marketing & Publicity By using OTS360, you grant permission for your business name, logo, and non-confidential results (e.g. testimonial stats, platform success metrics) to be used for marketing purposes. No sensitive financials or client data will ever be disclosed without express written consent.

18. Data Retention & Deletion Upon cancellation, your data will remain available in your account for 30 days. After that time, your account and all associated data may be permanently deleted. It is your responsibility to export any data you wish to retain before the account is closed.

19. Account Security You are responsible for maintaining secure access to your account. Sharing login credentials or allowing unauthorized users to access your system is prohibited. If you suspect a security breach, you must notify OTS360 immediately.

20. Entire Agreement These Terms & Conditions constitute the entire agreement between you and OTS360. Any verbal or written communications outside of this document are not considered binding unless formally amended in writing by both parties.

21. Email & SMS Consent By signing up for OTS360, you consent to receive transactional, promotional, and support-related communications via email and SMS. You may unsubscribe at any time, but doing so may affect the delivery of important service notifications.

22. Chargebacks & Payment Disputes By enrolling in OTS360, you waive any and all rights to initiate a chargeback through your credit card company, bank, or payment processor. All sales are final and non-refundable. Any attempt to dispute a valid charge will be considered a breach of this agreement.

If you attempt or initiate a chargeback, you agree to be held fully liable for the original amount owed, all associated chargeback fees, all recovery costs (including third-party collection services), and all legal, court, and administrative fees incurred by OTS360.

23. Affiliate Relationships Affiliates of OTS360 may earn commissions by referring new clients. All affiliate activity must comply with OTS360 guidelines and promotional standards. Misrepresentation, unethical marketing, or spamming will result in removal from the program and forfeiture of commissions.

24. No Resale or Competitive Offering Clients may not use OTS360 to build or resell competing automation, CRM, or SaaS solutions. Any attempt to reverse-engineer, clone, or repurpose the platform for resale or public offering will result in immediate termination and potential legal action.

25. Uptime Service Level Objective OTS360 aims to maintain 99% platform uptime on a monthly basis. This is a performance objective—not a guarantee. Scheduled maintenance, third-party service interruptions, and circumstances beyond OTS360’s control may impact availability. No compensation or service credits are provided in the event of outages.

26. Data Protection Compliance (GDPR/CCPA) OTS360 is committed to privacy best practices in accordance with GDPR and CCPA. Clients retain ownership of their data and may request access or deletion in accordance with applicable law.

27. Accessibility Statement OTS360 is committed to digital accessibility and strives to ensure platform interfaces and content meet or exceed WCAG standards. We welcome accessibility feedback and continue improving to ensure usability for all clients.

28. Severability If any provision in these Terms is determined to be unlawful or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

29. Force Majeure OTS360 is not liable for delays or failures in performance resulting from acts beyond its reasonable control, including but not limited to natural disasters, internet outages, acts of war, governmental restrictions, or pandemics.

30. Indemnification You agree to indemnify, defend, and hold harmless OTS360, its officers, directors, employees, affiliates, and service providers from any and all claims, liabilities, losses, damages, or expenses (including legal fees) arising out of or related to your use of the platform.

31. Binding Arbitration Any dispute, claim, or controversy arising from or relating to these Terms or your use of OTS360 shall be resolved exclusively through binding arbitration, held in Lee County, Florida, under the rules of the American Arbitration Association. Both parties waive their right to a jury trial or class action.

32. Beta Features From time to time, OTS360 may offer early access to beta features. These features are experimental and provided “as is” with no guarantees of availability, uptime, compatibility, or support. Use of beta tools is voluntary and at your own discretion.

33. Compliance Responsibility You are solely responsible for ensuring that your use of OTS360 complies with all applicable laws, regulations, and industry standards—including, but not limited to, consumer protection, data privacy, marketing compliance (e.g., TCPA, CAN-SPAM), and financial disclosure laws. OTS360 does not provide legal advice or guarantee compliance.

34. Third-Party Integrations OTS360 may integrate with or rely on third-party services (such as SMS providers, payment gateways, and APIs). We are not liable for service interruptions, changes, or discontinuation of those services. Access to certain features may be dependent on the continued availability and functionality of third-party tools.

35. Modification & Termination Rights OTS360 reserves the right to modify, suspend, or discontinue any part of the platform, service offerings, or pricing at any time, for any reason, with or without notice. Access may also be restricted or terminated without refund if you violate these Terms or misuse the platform.

36. Usage-Based Charges (Carrier & Compliance Fees) Certain features within OTS360—such as SMS messaging, phone calls, and email delivery—incur small usage-based fees. These fees are determined by telecom carriers, email providers, and A2P (Application-to-Person) compliance standards. OTS360 does not profit from these charges in any way. Current published rates (subject to change by providers):

SMS Texts: $0.0079 per segment

Outbound Calls: $0.014 per minute

Inbound Calls: $0.0085 per minute

Emails: $0.000675 per email

These usage fees are billed directly to your account and are your responsibility. OTS360 provides transparency on usage, and your platform dashboard allows you to monitor your balance at any time.